Need urgent information?

Read through our lists of FAQs to address your immediate concern. If we have not addressed your unique concern below, please contact our support number or send us an email using the contact us link below.


Can I place an order over a phone?

All orders are to be placed via the website or mobile app only

Why don’t you provide the bill to the customers?

Please ask the delivery executive to show you the bill. Unfortunately, sometimes it is impossible to hand over the original bill to you as we need it to settle the books with our restaurant partners.

Which location do you currently serve?

Presently, we are serving Ikoyi, Victoria Island, Marina, Lekki and Onikan. However, we are making plans to extend our services to other parts of Lagos within a few months.

What are your delivery hours?

Our delivery hours are subject to the rules of your city and the timings of each restaurant.

I am having an issue placing order on the website

Please call any of the numbers above or send an email to us using the CONTACT US button at the top of the page.

Do you charge for the delivery?

We charge a delivery fee, however charges are dependent on location and quantity of order placed. The exact amount will reflect in your cart at the checkout page.

How much time do you take to deliver?

This is usually between 30 to 60 minutes. We mention estimated time in details of every restaurant.

Can I order from multiple restaurant in a single order?

No.

Do you impose minimum order value on a specific order?

Minimum order value varies from one restaurant to another.

How can I add special instructions to my order?

Once you have chosen the restaurant you want to order from, add items to your cart and proceed. On next page/screen you can enter special instructions to your order, based on your preferences. However, we are unable to guarantee these requests to be fulfilled as it solely depends on the restaurants.

What is the gofood cancellation policy?

We do allow canceling an order before it is prepared by the restaurant. It is not possible for us to cancel an order once it is prepared by the restaurant. Usually this is within 5 minutes of placing an order.

Can I order in advance?

Yes, you can order in advance.

Do I need to register to place an order?

No. However, our registration is a one-step process for easy access and loyalty reward.

How can I track my order?

Live tracking is not yet available on our portal, but the details of the progress of your order will be shared with you via SMS and e-mail along every step from order placement to delivery.

What are the payment options available for me?

You can choose to pay online, POS or pay cash on delivery.

Can I use meal ticket/voucher from the restaurant?

Sorry we do not accept any meal voucher or ticket. Payments can be made only through the above listed methods.

What is the service charge on the bill?

The service charge is collected by the restaurant on each order placed for takeaway or delivery. My payment has been debited multiple times Please email us at contact@gofood.com.ng with your Mobile number, email address and Order ID (if you have one) and we would resolve your query. I haven’t received my refund Please email us at contact@gofood.com.ng with your Mobile number, email address and Order ID (if you have one) and we would resolve your query.

Need Assistance?


Our team is 24/7 at your service to help you with your order issues or answer any related questions

234 805 048 4439

234 908 550 0000

234 908 707 2858

234 908 707 2859

OR

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Send us an email

For specific request, please send us an email and one of our customer care officer will contact you





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Customer support
234 805 048 4439
234 908 550 0000
234 908 707 2858
234 908 707 2859
Email: contact@gofood.com.ng
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